Elephant Insurance aims to make car insurance straightforward and hassle-free. They focus on clear communication and a customer-first philosophy so that you can find the right coverage for your needs.
This article breaks down the many ways you can contact Elephant Insurance, with a special focus on finding the right phone number to call for your specific situation. Whether you need to file a claim, ask a question about your policy, or simply get a quote, having the correct contact information is crucial.
Finding the correct phone number for Elephant Insurance can save you time and frustration. Read on to find the number you need for your inquiry.
Finding the Right Phone Number: A Guide to Elephant Insurance Contacts
Need to get in touch with Elephant Insurance? Here’s a breakdown of the right phone numbers to use, depending on what you need.
General Customer Service Inquiries
If you have questions about your policy, billing, or anything else that isn’t related to a claim, you’ll want to call the main customer service line. This number is best for basic policy questions. Check the Elephant Insurance website for the most up-to-date hours of operation, as these can vary.
New Claims Reporting
If you’ve been in an accident, the most important thing is to make sure everyone is safe and to call the police, if necessary. Once that’s taken care of, you’ll want to report the claim to Elephant Insurance as soon as possible. The number to call to report a new car insurance claim is 877-218-7865.
Existing Claims Inquiries
Already filed a claim and want to check on its status or ask a question? You’ll need the number for existing claims inquiries. You can also track your claim online through the Elephant Insurance online claims portal. Check the website for login details and instructions.
Glass Claims
For windshield and glass damage, Elephant Insurance has a dedicated number: 1-800-413-8860. Be sure to ask about their “Express Glass Service” when you call.
Frequently Asked Questions
Why can’t I find the phone number for Elephant Insurance easily?
Elephant Insurance really pushes its online resources, which means their phone number isn’t as prominently displayed as some other insurers. They want you to use their website and online portal first! However, you can find the phone number by digging around on their website. But first, check out their other options!
What can I do online instead of calling?
Almost everything! Elephant wants you to manage your policy, file claims, and get information online. This lets them handle more customers efficiently (and saves them money!). It also means you can access your info 24/7. You can view and modify your coverage, submit claims with photos, and potentially speed up the entire process.
How do I register for an online account?
Head to the Elephant Insurance website and look for the “My Account” or “Login” button (usually in the top right corner). From there, you’ll typically find a “Register” or “Create Account” option. You’ll need your policy number and some personal information to verify your identity. Once registered, you can add or remove vehicles, and increase or decrease coverage limits directly from your account.
What if I file a claim online? Will anyone actually look at it?
Yes! Filing a claim online is just the first step. After submitting, a claims representative will follow up with you, usually via email or phone. They might request additional information or documentation, so be sure to keep an eye on your inbox and respond promptly.
Does Elephant Insurance have a FAQ section?
Absolutely! It’s a great place to start if you have general questions. You can usually find it on their website under “Help,” “Support,” or something similar. The FAQ covers a wide range of topics, including car insurance basics, getting a quote, managing your policy, and claims processes. It’s worth checking out before you try to call!
Understanding the Elephant Insurance Claims Process
So, you’ve had an accident and need to file a claim with Elephant Insurance. What happens next? Here’s a breakdown of their claims process to help you navigate it smoothly.
What to Do After an Accident
First things first, stay calm. Make sure everyone involved is safe and out of harm’s way. Then:
- Call the police and report the accident, especially if there are injuries or significant damage.
- Exchange information with the other driver(s). Get their names, addresses, insurance information, and vehicle details.
- If there were witnesses, collect their contact information.
- Take photos of the damage to all vehicles and the accident scene itself. The more documentation, the better.
Getting Your Car Repaired
Elephant offers a few options for getting your car fixed:
- Elephant Approved Repair Service (EARS): These are shops that Elephant has vetted for quality and service.
- Photo Estimates: For minor damage, you might be able to submit photos for an initial estimate, saving you a trip to a shop.
- Repair Facility of Your Choice: You’re not obligated to use an EARS shop; you can choose your own.
Whether your car is drivable or not, the repair process generally involves an estimate, authorization from Elephant, and then the actual repairs. Keep in mind that sometimes additional damage is found during the repair process. If this happens, the shop will need to contact Elephant for approval.
The repairs may involve new, used, or aftermarket parts, depending on your policy and the availability of parts.
Total Loss Considerations
If the damage to your vehicle is so extensive that the cost of repairs exceeds its actual cash value, it may be declared a total loss. In this case, Elephant will determine the value of your vehicle based on factors like its age, mileage, condition, and market value. They’ll then offer you a settlement amount.
If you have a loan on the vehicle, the settlement will first go towards paying off the loan. If you have GAP insurance, it may cover the difference between the loan balance and the vehicle’s value. You may also have the option to retain the vehicle, but keep in mind that the settlement amount will be reduced accordingly.
Elephant Insurance’s Commitment to Customer Satisfaction
Elephant Insurance aims to stand out from the pack by focusing on customer satisfaction. They’ve even got a list of core promises they call “The Six Core Pledges.”
The Six Core Pledges
Elephant Insurance promises:
- No jargon, no complication. They say they’ll use plain language and avoid confusing terms.
- Fair pricing, great value. They promise competitive rates and clear, transparent pricing.
- We’ll listen to your feedback. The company says it will actively seek out and use customer feedback to improve.
- You’re in the driver’s seat. Elephant Insurance says it wants to empower customers to easily manage their own policies.
- We’ll handle your claims quickly and with care. They promise to process claims efficiently and with empathy.
- You’re always our priority. Elephant Insurance says it will put customer needs first and provide excellent service.
Repair Assistance Program
Elephant Insurance also has a Repair Assistance Program that connects customers with pre-qualified facilities that perform quality repairs.
The company states that its primary goal is to settle claims quickly and fairly.
Frequently Asked Questions
What is the 1-800 number for Elephant Insurance?
The main customer service phone number for Elephant Insurance is 1-877-321-3537. You can use this number for general inquiries, policy questions, or to file a claim. It’s always a good idea to have your policy number handy when you call to expedite the process.
Is Elephant Insurance owned by Allstate?
No, Elephant Insurance is not owned by Allstate. Elephant Insurance is a subsidiary of Admiral Group, PLC, a UK-based insurance company. They operate independently in the United States, offering auto insurance products in several states.
Is Elephant Insurance full coverage?
Elephant Insurance offers a variety of coverage options, and whether or not your policy is “full coverage” depends on the specific coverages you select. A typical “full coverage” policy includes liability, collision, and comprehensive coverage. However, it’s essential to review your policy details to understand exactly what is and isn’t covered.
Is Elephant a real insurance company?
Yes, Elephant Insurance is a legitimate and real insurance company. They are a licensed insurance provider and operate under the regulations of the states where they offer policies. They are a brand of the Admiral Group, a well-established international insurance organization.
In Conclusion
When you have a question about your auto insurance policy, need to file a claim, or want to make a change to your coverage, it’s important to have the right contact information for Elephant Insurance readily available. After all, timely communication can make all the difference when you’re dealing with a stressful situation.
As we’ve discussed, you can reach Elephant Insurance by phone for immediate assistance, connect with them online through their website or app, or find answers to common questions in their comprehensive FAQ section. Each of these options offers a convenient way to get the support you need.
Elephant Insurance prides itself on its commitment to customer service and strives to provide a seamless and hassle-free experience for its policyholders. By keeping their contact information handy, you can ensure that you’re always able to reach them when you need them most.