How to Improve Communication as a Waiter: Avoid These Common Phrases

As a waiter, effective communication is essential for providing excellent customer service and creating a positive dining experience. However, there are certain phrases that waitstaff should avoid using as they can be off-putting to guests. In this article, we’ll explore common phrases that waiters should steer clear of and provide tips on how to improve communication in the restaurant industry.

Common Phrases to Avoid

1. "I don’t know"

When a guest asks a question about the menu or a specific dish, responding with "I don’t know" can come across as lazy or unprofessional. Instead, it’s better to say, "Let me find out for you" and then seek the information from the kitchen or a colleague.

2. "You should try…"

While it’s well-intentioned to make recommendations to guests, saying "You should try…" can be perceived as pushy. Instead, ask open-ended questions like, "What type of flavors do you enjoy?" to help guide guests in their decision-making process.

3. "I’ll be right back"

When a waiter says, "I’ll be right back," it can lead to confusion and leave the guest feeling unattended. Instead, provide a time frame for when you will return or check in periodically to ensure the guest’s needs are being met.

4. "That’s not my section"

If a guest asks for something that is technically outside of your assigned section, responding with "That’s not my section" can make them feel like they are a burden. Instead, offer to assist the guest or find the appropriate staff member who can help.

Tips for Effective Communication

1. Actively Listen

One of the most important skills in effective communication is active listening. Pay attention to what the guest is saying, ask clarifying questions, and ensure that you understand their needs before responding.

2. Use Positive Language

Instead of focusing on what you can’t do, emphasize what you can do to accommodate the guest’s requests. For example, instead of saying, "We don’t have that," say, "Let me see what I can do to help."

3. Offer Alternatives

If a guest’s first choice is not available, offer alternative options or recommendations to help them make their decision. This shows that you are attentive to their needs and willing to go above and beyond to provide excellent service.

FAQs

Q: What should I do if a guest is unhappy with their meal?

A: Apologize for the inconvenience, offer to replace the dish or provide a suitable alternative, and ensure that the guest’s concerns are addressed promptly.

Q: How can I handle rude customers?

A: Remain calm, maintain a professional demeanor, and try to de-escalate the situation by actively listening to the customer’s concerns and finding a resolution.

Q: Is it okay to socialize with guests?

A: While it’s important to be friendly and personable, it’s essential to maintain a professional boundary with guests and prioritize providing excellent service.

Conclusion

Effective communication is key to success as a waiter, and avoiding common phrases that can be off-putting to guests is crucial. By actively listening, using positive language, and offering alternatives, waitstaff can enhance the dining experience for guests and create a positive reputation for the restaurant.Practice these tips to improve communication and provide exceptional service in the restaurant industry.