Beyond the Call of Duty: Store Clerks Who Saved the Day with Their Mastery in Handling Difficult Customers
Beyond the Call of Duty: Store Clerks Who Saved the Day with Their Mastery in Handling Difficult Customers Table of Contents Introduction Understanding Difficult Customers Importance of Effective Customer Service Key Qualities of Store Clerks Who Handle Difficult Customers Strategies for Handling Difficult Customers 5.1 Active Listening 5.2 Remaining Calm and Patient 5.3 Offering Solutions … Read more