Dallas Water Utilities (DWU) provides an essential service to Dallas residents, and understanding your Dallas water bill is vital for managing your water usage and payments.
This article explains how to pay your Dallas water bill online, including using the DallasGo platform, and explores payment plan options if you’re facing financial hardship.
Navigating the DallasGo Online Payment Platform
Dallas has a new online payment system for your water bill. It’s called DallasGo, and it replaces the previous payment portal. The switchover happened between March 21st and 25th, and other ways to pay were available during that time.
With DallasGo, you can view your bill, set up automatic payments (AutoPay), and make one-time payments. If you were using AutoPay before, you’ll need to re-enroll in DallasGo to keep those automatic payments coming.
There are no fees for using DallasGo, and you can still pay the old-fashioned way if you prefer. If you need help, you can call 214-651-1441 between 8 a.m. and 5 p.m., Monday through Friday, or visit the website.
Payment plan options for customers in need
If you’re having trouble keeping up with your Dallas water bill, Dallas Water Utilities (DWU) offers payment plans for customers with past-due balances, especially those who are more than 60 days behind and facing financial hardship.
These payment plans are designed to help customers avoid disconnections and late fees. DWU includes information about payment plan options in customers’ August and September bills.
Water disconnections and late fees resumed on October 1, 2021, so DWU encourages customers to contact customer service to set up a payment plan as soon as possible.
You can reach DWU customer service Monday through Friday, 8 a.m. to 5 p.m. When you contact them, be sure to include your name, address, account number, and preferred phone number so they can help you set up a payment plan.
Other ways to pay your Dallas water bill
Dallas Water offers several ways to pay your bill. One of the easiest is online bill pay. It’s faster and more secure than traditional methods.
When you set up online access, you’ll create a password to protect your account. You can then pay with a credit card, debit card, or electronic funds transfer.
You can also sign up for monthly reminder emails and pay your bill in just a few minutes each month.
Putting It All Together
You can use DallasGo to pay your Dallas water bill online. If you’re struggling to pay, find out if you qualify for a payment plan. And if you have questions or concerns, contact DWU customer service for assistance.