Delta Dental of Illinois is a big name in dental insurance. If you’re a dentist or dental office staff in Illinois, knowing the right contact information for Delta Dental is crucial for quick questions about patient benefits and claims.
This article is your go-to guide for finding the correct Delta Dental of Illinois provider phone number and other helpful contact details, saving you time and hassle.
Understanding Delta Dental of Illinois Plan Types
Delta Dental of Illinois offers different types of plans, each with its own contact methods. Using the wrong contact information could lead to delays and frustration, so it’s important to identify your plan type.
Here are some common Delta Dental of Illinois plan types:
- Delta Dental PPO Plus Premier Group Plan (a common group plan)
- Delta Dental PPO Individual Plan (for individuals and families who aren’t covered by a group plan)
- DeltaCare® Plan (a managed care dental plan)
- State of Illinois Plan (for state employees and their families)
Key Phone Numbers for Providers
Delta Dental of Illinois gives providers a number of ways to contact them for information, eligibility verification, and other types of plan details. Here are a few options for reaching out.
Delta Dental of Illinois Network Inquiries
The main phone number is the one to call for most general questions. It’s staffed Monday through Friday, 8:30 a.m. – 5 p.m. Central Time. You can use this number to find out about a patient’s eligibility and what their benefits include.
Specific Numbers for Different Plan Types
Some plan types may have their own dedicated provider lines. If you’re not sure, check the Delta Dental of Illinois website for details about the specific plan in question.
Importance of Direct Contact
Delta Dental of Illinois prefers to communicate directly with dental offices to make sure the information being shared is correct and current. It’s also worth noting that there may be limits on the data they’re able to share with third-party vendors.
Other important contact methods
Depending on your needs, you may want to use other methods to contact Delta Dental of Illinois.
Mailing addresses
Delta Dental has different mailing addresses for different purposes.
- Claim submissions should be sent to the address specified for claims.
- Claim appeals should be sent to the specific street address for appeals, not a P.O. box, to ensure your appeal is processed quickly.
- DeltaCare plans may require a unique mailing address.
Electronic claims submission
If you’re submitting claims electronically, be sure to use the correct payor ID, which will streamline the process and reduce processing time.
Summary
Using the right contact information is important for dentists and other dental providers, so they can communicate efficiently with Delta Dental of Illinois. If you are a Delta Dental of Illinois provider, be sure to use the resources available to you for a better experience. You can also find the most up-to-date information on the Delta Dental of Illinois website.