Global Tel Link (GTL) and GlobalTel provide communication services, including phone calls and messaging, primarily to incarcerated individuals and their families. These companies connect people in correctional facilities with their loved ones.
Given the delicate nature of these services and the often vulnerable people who use them, customer service is critically important. This article offers a comprehensive overview of Global Tel Link and GlobalTel customer service options, including contact information, common issues you might encounter, and what customers are saying about their experiences. If you need a Globaltel phone number, this article will tell you where to find it.
How to reach Global Tel Link
If you need to contact Global Tel Link for any reason, here’s how to do it.
Phone numbers and email
- Toll-free number: I couldn’t find a general toll-free number.
- Customer service: You can reach customer service at 1-800-485-3181.
- Email: Unfortunately, I wasn’t able to find a customer support email address.
Other contact methods
Here are a couple of other ways to get in touch.
- Corporate office address: 300 Innovation Drive, Suite 100, Irving, TX 75063
- Fax number: I wasn’t able to find a fax number for official correspondence with GTL.
How to contact GlobalTel
Need to get in touch with GlobalTel? Here’s how you can reach them:
Phone and email
- Customer service number: (561) 220-2383
- GlobalTel email: [Insert official customer support email address here, if available]
Other options
You may also be able to reach GlobalTel through their website. Look for a contact form or live chat option.
Common Customer Service Issues and Call Reasons
Like any large company, Global Tel Link isn’t immune to customer service complaints. Here are some of the most common issues people have when contacting Global Tel Link customer support:
- Trouble accessing accounts: Many customers say they have trouble logging in or using their accounts.
- Information requests: Many callers have questions about how to add money to an account or how to receive calls from a correctional facility.
- Payment and refund issues: Disputes over charges and requests for refunds are pretty common.
- Product or service problems: Sometimes, the services aren’t working the way they should, or the call quality is poor.
- Incorrect charges: Some customers report being charged fees they didn’t expect.
- Account setup problems: Some people have trouble getting their accounts set up in the first place.
Customer service performance and satisfaction
It’s worth noting that customers don’t seem particularly happy with Global Tel Link’s customer service. For example, PissedConsumer.com gives the company a rating of 1.5 stars out of 5, citing widespread dissatisfaction.
According to that site, only 47% of people who called GTL were able to talk to a real person, and the average call lasted four minutes, although some days were better than others.
At GlobalTel, only 27% of callers reported getting through to a live customer service representative, and the average call time was just two minutes.
How do Global Tel Link and GlobalTel customer service compare?
Based on the data, Global Tel Link and GlobalTel both seem to struggle with customer service. However, Global Tel Link tends to have lower customer service ratings and more complaints about unresolved issues.
PissedConsumer.com, which uses an algorithm to compare companies, also shows that both companies rank lower than similar services. This suggests that there is room for improvement in their customer support.
Frequently Asked Questions
Is Globaltel the same as GTL?
Yes, Globaltel, often written as Global Tel Link, is the same company as GTL (officially known as Aventiv Technologies). GTL is simply the shortened version or acronym for Global Tel Link. So, when you see either name, they’re referring to the same provider of communication services, primarily within correctional facilities.
What is the number for GTL (800-483-8314)?
Yes, 800-483-8314 is a valid customer service number for GTL (Global Tel Link). You can use this number to reach GTL’s customer service for assistance with various issues, such as setting up accounts, managing prepaid accounts, addressing billing inquiries, or resolving technical difficulties related to their communication services. Be prepared to provide relevant account information for verification purposes.
How do I get a refund from Globaltel?
To request a refund from Globaltel (GTL), you’ll typically need to contact their customer service department directly. You can do this by calling them at 800-483-8314 or by visiting their website and submitting a request through their online portal. Be sure to have your account information readily available, and clearly explain the reason for your refund request. Keep any documentation, such as billing statements or transaction records, to support your claim. Note that refund eligibility may depend on the specific circumstances and GTL’s refund policies.
Key Takeaways
Global Tel Link and GlobalTel provide essential communication services to correctional facilities and the people they serve. However, the customer service experience can be challenging to navigate.
In the correctional communications industry, reliable and accessible customer service is critical. Based on available data, the overall customer experience can vary widely.