When insurance companies need help processing claims, especially after big events, they often turn to independent adjusting (IA) firms. These firms provide claims adjusting services, and to do that, they need qualified adjusters.
That’s where IA rosters come in. An IA roster is essentially a list of adjusters that an IA firm trusts to handle claims. These rosters are important for both adjusters and the firms themselves.
But managing and getting on these IA rosters can be a challenge. Adjusters often need to juggle multiple rosters, each with its own requirements. IA firms, on the other hand, struggle to keep adjuster information up-to-date and ensure everyone is in compliance.
Luckily, there are solutions! Adjuster portals and directories of IA firms can help streamline the process and connect adjusters with the firms that need them.
Challenges in IA Roster Management
Whether you’re an independent adjuster or you run an independent adjusting firm, managing IA rosters can be a challenge.
For Independent Adjusters
Managing multiple rosters can be time-consuming and complex. You may have to enter the same data over and over, and you’ll need to make sure your licenses are up to date in every state where you plan to work.
It can be tough to stand out from the crowd, too. Some IA firms report that they get thousands of applications every month.
For Independent Adjusting Firms
It takes time and resources to manage adjuster compliance and IA rosters. You’ll need to make sure that all your adjusters are qualified and available when you need them.
Roster management comes with a cost, too. Streamlining your roster management process could save you hundreds of thousands of dollars every year.
Finding and applying to independent adjusting firms
Landing a spot on an IA roster can feel like a big win, but it’s only the first step. You’ll still need to market yourself to those firms and show them why you’re the best person to handle their claims.
Targeting specific firms based on specialization
Start by figuring out which kinds of claims you’re best suited to handle. Some firms specialize in catastrophic claims, and the “Big 4” IA firms—Pilot Catastrophe Services, Inc., Eberl Claims Service, E. A. Renfroe, and Alacrity—handle a large percentage of those claims.
Other firms focus on daily auto damage appraisal, paintless dent repair (PDR), and hail estimating.
Strategies for successful applications
To get your foot in the door, create a resume that highlights your experience and certifications, including your adjuster license, any training you’ve completed, and any mentorships you’ve taken part in. You might want to obtain the IA Path Auto Damage Collision Certification, as it can sometimes waive experience requirements.
It’s also a good idea to contact multiple firms. Apply to at least 20 or more to increase your chances of getting work. You can also attend industry events and conferences to network and make connections.
Optimizing Your IA Roster Profile and Standing Out
If you’re an independent adjuster, you want to make sure you’re presenting the best possible version of yourself to IA firms. Here’s how to optimize your IA roster profile:
Importance of a Complete and Up-to-Date Profile
Keep your profile current. Ensure all your licenses are up to date and accurately reflected on your roster. As an adjuster, you may need to manage licenses in as many as 18 states. Be sure to highlight any relevant experience or certifications you have, especially experience with catastrophic claims, auto damage appraisal, or other specializations.
Leveraging Technology to Streamline Roster Management
Check out Adjuster Portal, a platform designed to streamline roster management and adjuster compliance. It lets adjusters join a roster in one click and may allow IA firms to fire their IT department. Consider AdjusterTV Plus for adjuster career development and training.
Building Relationships with IA Firms
Networking with multiple firms can increase your chances of securing work and help you avoid gaps in your cash flow. For tips, consider using the “Networking Adjuster’s Playbook” for effective firm outreach.
What are the benefits of working with IA firms?
One of the biggest advantages is flexibility. Independent adjusters can often choose their own assignments and set their own schedules. IA firms also provide training and support, like the resources available through AdjusterTV Plus.
Working with an IA firm can also create more opportunities for career growth. You’ll get to work on a variety of claims, gaining experience in different areas of adjusting and expanding your skillset.
In Conclusion
For both adjusters and IA firms, proactive roster management is essential. To find and join IA rosters, network, build a strong professional profile, and use technology to your advantage.
Finally, continuously develop your skills and stay up-to-date on the latest trends in the insurance adjusting industry.