Jack Phelan Chevrolet, Inc. is a family-owned car dealership located in Lyons, Illinois, and serving Chicago, Berwyn, Burbank, and the surrounding areas.
Customers routinely praise Jack Phelan Chevrolet for its friendly staff, excellent service department, and wide selection of new and used vehicles.
In this article, we’ll dive into what makes Jack Phelan such a popular choice for car buyers in the Chicago area, based on customer feedback and the dealership’s services.
Car buying at Jack Phelan Chevrolet
Looking for a new or used Chevy? Jack Phelan Chevrolet carries a variety of Chevrolet vehicles to fit different needs and budgets. The dealership also offers True Market Value (TMV®) Reports to help you understand what similar vehicles are selling for in your area.
Customers often mention specific staff members, such as Jason and Kevin, as being particularly helpful and professional. If you go, it may be worth asking for them by name. I’ve heard good things about Rob, too.
Before you sign on the dotted line, it’s always a good idea to do a thorough check of the car to make sure everything’s in good working order. One customer reported a contract issue about the length of the financing term, so make sure you read the fine print carefully and understand all the details before committing to the purchase. Double check that the key fobs work, too!
Vehicle Service and Maintenance
Jack Phelan Buick GMC prides itself on providing excellent vehicle service and maintenance.
Commitment to Vehicle Maintenance
Customers regularly praise the dealership’s dedication to vehicle maintenance and repair, and many report having positive service experiences.
One customer has brought his 2007 Chevrolet Tahoe to the dealership for extensive maintenance over the years, a relationship that speaks volumes about the dealership’s commitment to long-term customer satisfaction.
Addressing Service Concerns
Of course, occasional service issues can arise. One customer reported a coolant leak.
Jack Phelan Buick GMC understands that issues can arise. We are committed to responding quickly to service-related problems and resolving them to your satisfaction.
What are people saying about their experience?
Customer reviews offer a glimpse into the experiences people have had at a particular business. Here’s a look at some of the feedback that’s been shared about Jack Phelan dealerships.
Positive experiences
- Friendliness and helpfulness: Many customers have commented on how friendly and helpful the staff are.
- Convenient location: Customers seem to appreciate that the dealership is easy to get to.
Negative experiences
- Vehicle purchase problems: Some customers have reported problems with their vehicle purchases, such as incorrect terms in their contracts or key fob malfunctions.
It’s important to remember that negative reviews do exist, and any reputable business should be committed to addressing those customer concerns as they arise.
The Bottom Line
Jack Phelan Chevrolet appears to be a dealership with both strengths and weaknesses. While some customers report positive experiences, others have encountered significant problems.
The dealership seems committed to quality customer service and vehicle maintenance, but potential buyers should do their homework. If you’re considering purchasing a vehicle from Jack Phelan Chevrolet, be sure to research the vehicle’s history and have it thoroughly inspected before you buy.
Jack Phelan Chevrolet has been serving the community for many years, and with careful research, you might find the car of your dreams there.