KEMBA Credit Union is committed to providing its members with accessible and helpful customer service. We aim to offer convenient and comprehensive assistance whenever you need it.
How to contact Kemba for general inquiries
Kemba has several offices in West Virginia and Virginia, and you can reach out to the team in person, by phone, or online.
Office locations and hours
Kemba’s office locations are:
- Salem: [Address] Phone: [Phone number]. Hours: [Business hours]
- Lynchburg: [Address] Phone: [Phone number]. Hours: [Business hours]
To reach Kemba’s First Mortgage Team, call [phone number] or visit the online mortgage center.
Main phone numbers
You can also reach Kemba customer service at these numbers:
- Local: 304-768-5700
- Toll-free: 1-800-800-5322
How to reach the right KEMBA customer service rep
Here’s how to report a lost or stolen card and get in touch with particular KEMBA employees.
Reporting lost or stolen cards
To report a lost or stolen KEMBA Visa card, call 800-449-7728.
Employee directory and extensions
These are a few KEMBA employees and their extensions:
- Joetta Heck, extension 10
- Peggy Hamer, extension 12
If you need to reach a specific KEMBA employee, you can call the main number and ask for their extension.
More ways to get in touch
You can also send documents to KEMBA via fax at 304-768-5899.
If you have a concern you’d like to share with the KEMBA Supervisory Committee, you can send a letter to:
KEMBA Supervisory Committee[Insert Address Here]
Frequently Asked Questions
How do I contact KEMBA?
You can contact KEMBA through several channels! For general inquiries, their main phone number is likely your best bet, which you can find on their official website. You can also visit a local branch during business hours. For online support, check if they offer a secure messaging system through their online banking portal. And, of course, you can always browse their website for specific department contact information.
What is the grace period for KEMBA car payments?
The grace period for KEMBA car payments can vary, so it’s crucial to check your specific loan agreement. Generally, most lenders offer a short grace period, often around 10-15 days, after the due date. However, it’s always best to make your payments on time to avoid late fees and potential damage to your credit score. Contact KEMBA directly to confirm the grace period outlined in your loan documents.
Is KEMBA with Zelle?
Whether or not KEMBA partners with Zelle depends on their current service offerings. The easiest way to find out is to log into your KEMBA online banking account or mobile app and look for Zelle integration. You can also visit their website or contact KEMBA’s customer service directly to confirm if they offer Zelle as a payment option.
What is my KEMBA member number?
Your KEMBA member number is a unique identifier for your account. You can usually find it on your membership card, account statements, or within your online banking profile. If you’re having trouble locating it, contact KEMBA’s customer service. They’ll be able to verify your identity and provide you with your member number.
In Conclusion
KEMBA provides a range of customer service options, from phone and email to in-person and online assistance. Whether you prefer to call, click, or visit a branch, KEMBA is committed to providing the support you need.
For the latest contact information and service updates, be sure to check the KEMBA website.