If you’re a resident or business owner in Marion, chances are you rely on Marion water for your daily needs. Understanding how your water services work, from billing to payment options and important policies, is key to being a responsible customer.
That’s why we’ve put together this guide. We’ll walk you through everything you need to know about Marion water, including payment methods, billing schedules, available assistance programs, and how to get in touch with them if you have any questions.
Billing and Payment Options
Here’s what you need to know about your Marion water bill.
Understanding Your Bill
Residential customers get a bill every other month, while commercial customers are billed monthly.
Payments are due 30 days after the meter is read, but if you’re even two days late, you’ll be assessed a late fee.
Payment Methods
Marion Water offers a variety of ways to pay your bill:
- Online payments: You can pay online, either with or without registering an account. If you register, you’ll have access to your payment history and can manage your online payments more easily. Credit card information is stored securely.
- Other payment options: You can also pay by phone, by mail, in person, or via drop box. You can arrange for automatic bank payments (ACH), too. If you want to pay in person with a credit or debit card at City Hall, there’s a small checkout fee.
Late Payment Penalties and Service Disruptions
Marion Water doesn’t mess around when it comes to late payments. Here’s what you need to know:
- Late Payment Penalties: Miss your payment deadline? You’ll be charged a penalty calculated as your water cost plus tax multiplied by 11.1%. Ouch.
- Service Cutoffs: If you don’t pay your past-due bill, including penalties, Marion Water will cut off your service. You’ll have to pay everything you owe to get it turned back on.
- Door Tag Charge: If Marion Water has to send someone to your door to remind you to pay, you’ll be charged a $32.10 door tag fee (including tax). Contact the Water Department to work out a payment plan and avoid this fee.
Are there programs to help me pay my Marion water bill?
Yes, there are a few different programs that may be able to provide assistance.
Payment Assistance Programs
- Rental Assistance Program: The Housing Services Office administers a federally funded program through HUD.
- Financial Assistance: There are financial assistance programs that can help with utility bills. Call the Marion Water Department to learn more.
Additional Services
The Marion Water Department also has a few other services you may find helpful:
- One-Time Payment Extension: You can request a one-time extension on your water bill payment per billing cycle.
- Remote Meter Reading: If your water meter is in a basement, the city can install a remote meter reading device. If the meter reader can’t access your meter, they’ll leave a card for you to call them.
- Paperless Billing: You can sign up for paperless e-billing to cut down on paper waste.
Final Thoughts
Knowing how Marion’s water services work, how billing is handled, and what payment options are available helps ensure your water service runs smoothly.
Be sure to take advantage of Marion’s online portal, assistance programs, and paperless billing options.
Paying your water bill on time will help you avoid late fees and potential disruptions to your water service.