Navia Benefit Solutions provides plans for flexible spending accounts (FSAs), commuter benefits, health reimbursement arrangements (HRAs), health savings accounts (HSAs), and COBRA/Direct Bill.
If you’re a Navia customer, you’re going to need to contact them at some point. This article provides the contact information you need to get in touch with Navia customer service. Getting the right number or email address will make your experience much easier.
Mailing addresses for different plan types
Depending on the type of plan you have with Navia Benefit Solutions, you’ll need to use a specific mailing address for correspondence and payments. Using the correct address will ensure your information is processed quickly and accurately.
FSA/Commuter, HRA, and HSA participants
For those with Flexible Spending Accounts (FSAs), Commuter Benefits, Health Reimbursement Arrangements (HRAs), and Health Savings Accounts (HSAs), please use the following address:
[Placeholder for FSA/Commuter, HRA, and HSA Mailing Address]COBRA/Direct Bill participants
If you’re a COBRA or Direct Bill participant, send all correspondence and payments to this address:
[Placeholder for COBRA/Direct Bill Mailing Address]Scheduled plan participants
If you’re a scheduled plan participant, please use this address:
[Placeholder for Scheduled Plan Mailing Address]San Francisco HRA (HCSO) participants
If you have a San Francisco HRA (HCSO) plan, your documents and payments should be sent to:
[Placeholder for San Francisco HRA (HCSO) Mailing Address]Navia Client Services and Sales Contact Information
Navia Benefit Solutions’ Client Services department can assist you with general questions and support issues.
You can reach Client Services by mail at:
[Placeholder: Navia Client Services Mailing Address]
The Sales department can answer your questions if you’re interested in new plans or services. The Sales department shares a mailing address with the Client Services department:
[Placeholder: Navia Client Services Mailing Address]
Holiday Schedule
Keep in mind that Navia observes certain holidays. This may affect processing times for claims and other services. Knowing the schedule can help you manage your expectations, especially around the end of the year.
Here are a few key holidays that might affect service times:
- Christmas Eve (closing early)
- Christmas Day (closed)
- New Year’s Eve (closing early)
For a complete and up-to-date holiday schedule, check the Navia website or contact customer service.
Final Thoughts
When contacting Navia, be sure you’re using the correct mailing address for your specific plan type or the department you need to reach. Also, remember to consider holiday schedules when mailing correspondence.
If you have any further questions, please visit the Navia Benefit Solutions website or call customer service directly.