Carelon offers a range of services, particularly in behavioral health, each with its own dedicated phone number. Using the right Carelon phone number ensures you get the help you need quickly.
Here’s a guide to finding the specific contact you’re looking for.
Carelon Behavioral Health Member Services
Carelon Behavioral Health provides support to members through employer-sponsored programs and Employee Assistance Programs (EAPs).
If your mental health or substance use disorder benefits are connected to an employer-sponsored program, you can reach Carelon at 800-228-1286.
If you have general mental health or substance use disorder benefits, it’s best to call the number that’s printed on your health insurance card. That will connect you to the right department for your specific plan.
Other ways to connect with Carelon
Carelon Behavioral Health of California, Inc. offers member services. I couldn’t find a general phone number, but check your plan materials for contact information.
If you’re hearing impaired, you can use TTY access at 800-735-2929.
Some services are available Monday through Friday, 8:30 AM to 5:00 PM PST. Check when you call, because hours can vary.
Frequently Asked Questions
What is the phone number for Carelon precert?
Finding the exact phone number for Carelon precertification can be tricky, as it often depends on the specific service or plan you’re inquiring about. It’s best to check your insurance card or related documents for the most accurate number. You can also visit the Carelon website and navigate to the provider section to find the appropriate contact information for precertification requests.
Are Anthem and Carelon the same company?
While not exactly the same, they’re closely related. Anthem, Inc. rebranded as Elevance Health, and Carelon is a key part of Elevance Health. Think of Carelon as a brand that provides healthcare services and solutions, while Elevance Health is the parent company.
How do I contact CarelonRx?
To contact CarelonRx, the pharmacy benefits management division of Carelon, you typically need to go through your specific health plan’s website or member services. Look for pharmacy benefits information or a dedicated CarelonRx contact number on your insurance card or member portal.
What is the phone number for Get It Now customer service?
The “Get It Now” service isn’t directly associated with Carelon or Elevance Health. “Get It Now” is a marketing term. If you’re looking for information about a “Get It Now” service, it’s important to specify the name of the company that provides it. Then, you can usually find the customer service number on that company’s website or marketing materials.
Putting It All Together
Finding the right Carelon phone number is key to getting the services you need. If you have general mental health or substance use benefits, start by checking your health insurance card.
If you’re seeking help through your employer’s benefits or an Employee Assistance Program (EAP), the Carelon Behavioral Health number you’ll want is 800-228-1286. Remember that TTY access is available if you have a hearing impairment.
By following these steps, you can quickly connect with Carelon for your behavioral health support.