If you live in the District of Columbia, you might need to contact Washington Gas at some point. Whether you have a billing question, need to report a problem, or want to request a new service, knowing the right phone number for Washington Gas is key.
This guide offers a quick list of contact options — from phone numbers to customer service locations — to help you get your questions answered quickly.
Washington Gas customer service by telephone
Washington Gas provides customer service via several different phone numbers, depending on your particular need.
General customer service
If you have questions about your bill or just have a general question, you can call the main customer service line for assistance. Be sure to have your account number handy, which will help the representative quickly locate your account and assist you.
Emergency contact information
If you smell gas or suspect a gas leak, there’s a dedicated emergency hotline you can call 24 hours a day, 7 days a week. If you think there’s a gas leak, leave the area immediately and then call the emergency number. Don’t use anything that could create a spark, including cell phones, lighters, or electrical switches.
TTY/TDD services
Washington Gas also provides TTY/TDD services for customers with hearing impairments, ensuring that all customers can contact the company.
Washington Gas Customer Service Centers
Sometimes, it’s just easier to handle things in person. Washington Gas has several customer service centers where you can speak with a representative face-to-face.
Location and Hours of Operation
Washington Gas has multiple customer service centers at locations and with hours that vary, so check the Washington Gas website for the most up-to-date information.
Be sure to check the hours of the location you plan to visit so you can schedule your visit accordingly.
Services Available at Customer Service Centers
Some locations offer in-person payment options. You may be able to pay your bill with cash, a check, or a money order at certain locations.
You can also talk to a customer service representative about billing questions or service requests. For especially complex issues, it can be really helpful to get support in person.
Frequently Asked Questions
How do I pay my Washington Gas bill?
You can pay your Washington Gas bill in a few different ways. You can pay online through your account on the Washington Gas website, by mail using the return envelope included with your bill, by phone using a credit card or debit card, or in person at an authorized payment location. You can also set up Auto Pay to have your bill automatically deducted from your bank account each month.
How do I set up a new Washington Gas account?
Setting up a new Washington Gas account is easy. You can do it online through the Washington Gas website or by calling their customer service line. You’ll need to provide some basic information, like your name, address, and contact information. You may also need to provide proof of residency and pay a security deposit, depending on your credit history.
Is WGL the same as Washington Gas?
Yes, WGL (WGL Holdings, Inc.) is the parent company of Washington Gas. So, while you might see both names used, they essentially refer to the same natural gas utility that serves the Washington D.C. metropolitan area.
How do I contact Washington Gas customer service?
You can contact Washington Gas customer service by phone at the number listed on their website or on your bill. You can also find helpful information and resources on their website, including a contact form for submitting inquiries online and an option to chat with a live representative.
In Summary
To resolve a complaint with Washington Gas, your first step should always be to contact their customer service department.
If you aren’t happy with the resolution they offer, you can contact the Office of the People’s Counsel (OPC). The OPC can advocate for you, explain your consumer rights, and investigate your case.