PECO provides electricity and natural gas to southeastern Pennsylvania. When the lights go out, especially during a storm, knowing how to get in touch with PECO is crucial.
Having quick access to the PECO energy customer service telephone number can get you the help you need fast.
PECO Customer Service Phone Number: Your Direct Line
If you need to speak with someone at PECO, the customer service phone number is 1-800-841-4141. You can call this number for any questions or concerns about your power or natural gas service.
People typically call PECO customer service to:
- Report a power outage
- Report a natural gas service issue
- Ask about billing and account information
For urgent issues and safety concerns, calling is often the quickest way to get help. For less urgent matters, you might find answers on PECO’s website.
Reporting outages and emergencies
Whether the lights have gone out or you suspect a gas leak, it’s good to know how to report it to PECO.
Power outages
Before you call, check your breakers to make sure none have been tripped. Also, check with your neighbors to see if they’re experiencing a blackout, too.
When you call PECO to report the outage, be sure to have your account number and address handy, along with a description of what’s happening.
Natural gas emergencies
A gas leak can be identified by the distinctive smell of gas, a hissing sound near a gas line, or dead vegetation in an otherwise green area.
If you suspect a gas leak, leave the area immediately and call PECO from a safe distance. Stay away from any downed power lines or energized equipment.
Other ways to get help
If you can’t get through on the phone, PECO has other channels where you may be able to get the information you need.
PECO Website
You can log on to peco.com to create an account and find information about outages, including status updates and estimated restoration times. You can also pay your bill online or access other self-service options through the website.
PECO Mobile App
PECO also offers a free mobile app that lets you access your account information, get outage updates, pay your bill, and track your energy usage.
Social Media
You can follow PECO on social media for updates and information. However, remember that social media isn’t the best way to report emergencies.
In Conclusion
Knowing how to reach PECO customer service is essential. Keep 1-800-841-4141 handy!
For outage reporting, account management, and bill payment, take advantage of PECO’s website and mobile app.
And remember, during power outages and gas leaks, your safety comes first.