Quince is all about making shopping easy and enjoyable. A big part of that is their return policy. This article will give you a quick rundown of the Quince return policy, so you know exactly what to expect.
Understanding Quince returns
Before you send anything back to Quince, here are a few things to keep in mind.
Return eligibility
Generally, Quince items are eligible for return if they’re in the same condition you received them in. That means the items should be unworn, unused, and with all the original tags still attached.
There are a few exceptions, though. For example, you usually can’t return final sale items or anything that was personalized just for you.
Return timeframe
You have a limited amount of time to make a return. With Quince, you can return most items within 30 days of the date they were delivered to you.
How do I return an item to Quince?
You’ll need to begin by accessing the return portal on the Quince website or app. Once you initiate the return, Quince will either provide a prepaid shipping label or ask you to pay for return shipping yourself.
When you ship, be sure to pack the item securely, using the original packaging if possible.
Refunds and Exchanges
When you return an item to Quince, your refund will go back to your original payment method. It can take a few business days after Quince receives your return for the refund to appear in your account.
Quince doesn’t offer direct exchanges. If you want a different size or color, you’ll need to return the original item and place a new order.
To Conclude
Quince’s return policy is fairly straightforward, but be sure to read the fine print to see if your purchase qualifies. If you have questions or need help with a return, visit the Quince website to contact customer service.