Redding Electric Utility (REU) powers homes and businesses in Redding, California, and its surrounding areas. If you’re an REU customer, understanding your bill and how to pay it is essential for keeping the lights on.
In today’s world, convenience is key, and that extends to paying your bills. REU offers several ways to pay your bill, from online options to in-person locations.
This article will guide you through the process of paying your REU bill, explain your payment options, and provide essential information about customer service, outage reporting, rate plans, and available rebates and incentives. Knowing how to REU pay bill is important to avoid any unnecessary fees or service interruptions.
Redding Electric Utility Bill Payment Options
Redding Electric Utility (REU) offers several ways to pay your bill. Here’s a look at your options:
Online Payment
You can pay your REU bill online through the REU website. Logging in will give you access to your account details, usage history, and payment history. It’s a convenient way to manage your account. They typically accept credit card and electronic check payments online. Keep in mind that it can take up to two business days for payments to process.
Phone Payment
You can pay your bill over the phone by calling REU’s customer service line at 530-243-6100. Customer service hours are Monday through Friday, 7:30 a.m. to 5 p.m. Ask about which payment methods are accepted when you call.
In-Person Payment
REU likely has designated payment facilities within Redding. Check the REU website or contact customer service for specific locations. Cash and check payments are typically accepted in person.
Automatic Payments
REU customers can enroll in automatic bill payments. Payments are automatically deducted from your bank account or charged to your credit card each month, which helps you avoid late fees.
All-In-One Bill Pay with doxo
Doxo is an all-in-one bill pay service that supports over 100,000 billers, including City of Redding, CA Utilities. Payment with a linked bank account is free; other payment methods may have a fee associated, but you’ll always see the fees before you check out. Doxo can help you manage due dates, reminders, payment history, and delivery tracking, and they have mobile apps available. Doxo doesn’t share your payment card or bank details with billers.
Understanding Your Redding Electric Utility Bill
Redding Electric Utility (REU) provides several ways to access your bill. You can view it online through your account on the REU website, or you can receive a paper copy in the mail. It’s a good idea to check your bill regularly to track your energy consumption.
Your REU bill includes several important pieces of information:
- Account number: This is unique to you.
- Billing period: This shows the dates covered by the bill.
- Due date: This is the last day to pay your bill without incurring late fees.
- Usage details: This section shows how much electricity you used.
- Total amount due: This is the amount you need to pay.
The “Usage Details” section shows your electricity consumption in kilowatt-hours (kWh). If REU offers time-of-use rates, this section may also show your usage during peak and off-peak hours.
Keep in mind that REU charges late fees if your payment is not received by the due date.
Need help? Contact Redding Electric Utility Customer Service
If you have questions about your bill or other issues, Redding Electric Utility’s customer service department can help. They are open Monday through Friday from 7:30 a.m. to 5:00 p.m.
You can reach them in the following ways:
- Phone: Call 530-243-6100.
- Online: Use the contact form on the REU website.
- Email: Check the REU website to see if they provide an email address for customer service inquiries.
Customer service can assist with bill payment questions, account problems, and reporting power outages.
Power Outage Information and Reporting
Power outages happen from time to time. Here’s how to stay informed if you experience one and how to report it to Redding Electric Utility (REU).
How to Check the Redding Electric Utility Power Outage Map
REU maintains an online outage map that’s updated regularly. Here’s how to find it:
- Go to the REU website.
- Look for a link labeled “Outage Map” or something similar.
- Click the link to see the current outage information.
The outage map shows you:
- Areas currently affected by outages
- Estimated restoration times
- The cause of the outage, if known
How to Report a Power Outage
If you experience a power outage, report it to REU as soon as possible using one of these methods:
- Online: Visit the REU website and look for the “Report an Outage” form.
- Phone: Call the REU outage hotline at 888-811-4589.
- Social Media: In some areas, you may be able to report an outage through REU’s social media channels.
When you report an outage, be ready to provide:
- Your address
- Your REU account number
- A description of the problem you’re experiencing
What to Do During a Power Outage
Stay safe during a power outage by following these tips:
- Stay away from downed power lines.
- Use flashlights instead of candles to avoid fire hazards.
- Keep refrigerator and freezer doors closed as much as possible to preserve food.
- If you use a generator, follow the manufacturer’s instructions carefully and never operate it indoors.
Redding Electric Utility Electric Rate Plans and Energy Efficiency
Redding Electric Utility (REU) offers several electric rate plans for residential and commercial customers, along with programs designed to encourage energy efficiency.
Residential Rate Plans
REU’s residential customers can choose from tiered rates and time-of-use rates.
Tiered rates mean that the more electricity you use, the higher the rate you pay. For example, your first allocation of kilowatt hours might be billed at 12 cents per kilowatt hour, your next allocation might be billed at 15 cents per kilowatt hour, and so on.
Time-of-use rates can save customers money if they shift their energy usage to off-peak hours, when electricity is cheaper. For example, electricity may be more expensive between 4 p.m. and 9 p.m., but much less expensive at other times of day.
Commercial Rate Plans
REU provides commercial rate plans that can be customized, depending on your business’s electricity usage.
Energy Efficiency Programs
REU offers several rebates and incentives for energy efficiency upgrades, with incentives available for community solar, energy efficiency, green power, solar/wind, and water heater upgrades.
You can also request an energy audit from REU. An energy audit can help you understand how you’re using energy and what steps you can take to reduce your energy consumption.
Here are a few general tips for reducing energy consumption:
- Switch to LED lighting.
- Unplug electronics when they’re not in use.
- Use a smart thermostat to optimize your heating and cooling.
- Seal any air leaks around windows and doors.
To Conclude
Paying your REU bill is easier than ever, thanks to the many options available. Whether you prefer to pay online, by mail, in person, or via automatic bank draft, REU has a convenient solution for you.
It’s also important to stay on top of your account, understand your energy usage, and take advantage of REU’s money-saving programs.
So, take a moment today to explore REU’s website or contact customer service to learn how you can manage your electricity bills effectively and efficiently.