Sunnova provides residential solar and energy storage services, and if you’re a customer, you know how important it is to manage your system effectively. A crucial part of that is having access to reliable customer support.
This article is your guide to contacting Sunnova customer service and managing your account.
Accessing the Sunnova Customer Portal
Sunnova offers a customer portal and mobile app where you can manage your account and monitor your system’s performance.
Creating an Online Account
To create an online account, you’ll need your System ID, which you can find on your Sunnova agreement or welcome email. The registration process involves just a few simple steps to get you set up and ready to monitor your solar system.
Sunnova Mobile App
You can also download the Sunnova mobile app to your smartphone or tablet. The app allows you to conveniently monitor and manage your system on the go.
Using the customer portal for self-service
Before you pick up the phone, know that Sunnova’s online customer portal lets you take care of many common tasks yourself.
Monitoring solar production data
The customer portal lets you view and download your solar production data, so you can see exactly how much energy your system is generating. The “Performance” tab shows you hourly, daily, and monthly data in a handy visual format. If you need to dig deep, you can download raw hourly data in CSV format for detailed analysis.
Managing billing and payments
The customer portal is also your go-to spot for handling billing and payments. You can check your current balance and view your payment history. Making a one-time payment is easy, and you can also set up AutoPay so you never miss a bill. The portal also lets you manage your AutoPay settings, so you’re always in control.
Accessing system information
Need to know the specifics of your solar system or service plan? The customer portal has you covered. You can find all the details about your system, as well as access and review your Sunnova contracts, all in one convenient place.
Contacting Sunnova Customer Service Directly
Sometimes, you just need to speak with a real person. Here’s how to get in touch with Sunnova’s customer service team directly:
Phone Support
You can reach Sunnova customer service by calling 866-786-6682.
Calling is often the best option when you have an urgent issue or a complex question that requires detailed explanation.
Other Support Channels
If you prefer not to call, check the Sunnova website for options like online chat and email support. These can be convenient for less urgent inquiries.
The Bottom Line
Whether you need to pay your bill, ask a question, or report a problem, there are a few ways to access Sunnova customer support. You can use the company’s website, mobile app, or customer service phone number.
To get the most out of your Sunnova experience, make sure to take advantage of all the resources the company offers.