A “syncom call” is just a fancy way of saying a real-time conversation. It’s when everyone involved is communicating at the same time. Think of it as the opposite of sending an email, where you have to wait for a reply.
The whole point of a syncom call is to get things done now. It’s a chance for teams to collaborate, make decisions quickly, and solve problems on the spot. You’ll often see them used for project updates, brainstorming sessions, or when there’s an urgent issue that needs immediate attention.
This article will explore the pros and cons of syncom calls, offer best practices for running them effectively, and look at the technology that makes them possible.
Benefits of Syncom Calls
So, why bother scheduling a syncom call instead of just firing off an email or Slack message? Here are a few benefits:
Enhanced Collaboration and Communication
- Real-time interaction promotes clarity and reduces misunderstandings. Because everyone can hear the conversation in real time, it’s easier to give immediate feedback and get instant clarification. This is almost always more engaging than asynchronous communication methods.
- Syncom calls can improve team cohesion and build relationships. These calls offer a chance for informal chats and rapport-building, which can create a sense of shared purpose.
Faster Decision-Making and Problem-Solving
- These calls allow you to quickly resolve urgent issues. No more waiting for replies in long email chains! Syncom calls let you correct course right away.
- They also facilitate efficient brainstorming and idea generation. Participants can riff off each other’s ideas in real time, which can lead to some creative solutions.
Increased Productivity and Efficiency
- Syncom calls reduce the need for those lengthy email exchanges. They streamline communication, which saves everyone time and effort.
- These calls can also minimize project delays and speed up time to market. Faster decisions and quicker problem-solving help keep projects on track.
Challenges of Syncom Calls
While syncom calls offer many benefits, they also come with their own set of challenges.
Scheduling and Time Zone Differences
Juggling schedules across multiple time zones can be tricky, requiring careful planning and a willingness to be flexible. You may have to schedule calls outside of regular working hours to accommodate everyone. Finding a time that suits all participants can be time-consuming.
Consider using scheduling tools to streamline the process and be prepared to be accommodating.
Technology and Connectivity Issues
Technical difficulties, such as poor internet connections or microphone problems, can disrupt the flow of the call and require troubleshooting. Making sure everyone has the necessary technology is crucial. It might be helpful to provide training and support or offer alternative access methods, like phone dial-in.
Maintaining Focus and Engagement
Participants may become distracted during long calls. To maintain focus, implement strategies like break periods and interactive activities. Keep calls concise and to the point.
It’s also common for some participants to dominate the conversation while others remain silent. Encourage active participation from all attendees and use facilitation techniques to ensure everyone has a chance to speak and that everyone has a chance to contribute.
Best practices for effective syncom calls
To make the most of your syncom calls, here’s a guide to ensuring they’re productive and valuable for everyone involved.
Planning and preparation
- Define a clear agenda and objectives. Share the agenda ahead of time so everyone knows what to expect. Make sure participants understand the purpose of the call.
- Prepare the materials you’ll need. Share presentations or documents before the call, and make sure any visuals are easy to understand.
- Assign roles to participants. Decide who will be the facilitator, note-taker, or timekeeper, and make sure everyone understands their responsibilities.
During the call
- Start on time and stick to the agenda. Respect everyone’s time and avoid getting sidetracked.
- Encourage participation. Ask open-ended questions and solicit feedback.
- Use visuals. Share your screen or use a whiteboard to illustrate key points. Keep the visuals simple and easy to follow.
- Manage the conversation. Make sure everyone has a chance to speak and prevent any one person from dominating the discussion.
After the call
- Summarize decisions and action items. Send a written summary to all participants, clearly assigning responsibilities and deadlines.
- Follow up. Track progress on action items and provide support as needed. Hold people accountable for completing their tasks.
- Evaluate the call. Ask for feedback and identify areas for improvement. Adjust your approach for future calls based on what you learn.
What technology do I need for a SynCom call?
Success with SynCom depends on choosing the right technology. Here are some things to consider:
- Platform: Look for a user-friendly platform with features like screen sharing, recording, and integration with other tools. Zoom, Microsoft Teams, and Google Meet are popular choices. Compare features and cost to find the best fit.
- Connectivity: A stable internet connection is essential. Test your connection beforehand, and ask participants to close unnecessary programs.
- Audio: Headsets and microphones improve audio clarity. Noise-canceling headsets can help minimize distractions.
With the right tech, you’ll create a more productive and engaging SynCom experience.
The Bottom Line
Syncom calls – carefully planned, synchronous communication – can boost collaboration, accelerate decision-making, and improve productivity in the workplace.
Although syncom calls can be challenging to schedule and manage, following best practices for planning, preparation, and facilitation helps you get the most out of them.
As remote work continues to be a feature of the modern workplace, syncom calls will only become more important for enabling collaboration and driving business success. By mastering the art of the syncom call, you can make sure your team connects, communicates, and thrives.