XRM Login: Troubleshooting Common XProtect Access Problems

XProtect Remote Manager requires a specific login to access its features. This article provides a quick guide on how to successfully complete the XRM login process.

Accessing XProtect Remote Manager

So, you’re ready to log in to XProtect Remote Manager? Here’s what you’ll need:

Prerequisites for Login

  • A My Milestone Account: You’ll need a valid and active My Milestone account to proceed.
  • The Right Access Role: Make sure your account has been assigned the appropriate access role.

Login URL and Procedure

  1. Head to the Login Page: Go to the XProtect Remote Manager login page at https://xrm.milestonesys.com/.
  2. Enter Your Credentials: Use your My Milestone account username and password to log in.

Troubleshooting Login Issues

Having trouble logging in? Here’s what to do:

  • Request Access: If you don’t have access, you’ll need to ask for it.
  • Verify Account Status: Double-check that your My Milestone account is active and set up correctly.
  • Contact Support: Still stuck? Reach out to Milestone support for help.

Putting It All Together

Logging into XProtect Remote Manager requires a few simple steps: entering your My Milestone credentials on the login screen.

Remember, you need a valid My Milestone account and the appropriate role to access the system. If you can’t log in, double-check your credentials and access permissions. And if you’re still having trouble, don’t hesitate to ask for help!